how do i contact stubhub for refund?

I live in GA - was supposed to go to a premier league game in England in March. How do I complain to StubHub? If I did I woulda dropped my price or took my friend to the game. If you feel like StubHub cheated you, you could take action against them. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Get useful tips, expert advice and cute animals in your inbox every week. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Events postponed or rescheduled won't be refunded, Fowlks said. How to Contact StubHub for fraudulent tickets. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Hurry up and access DoNotPay from any web browser to check out everything we offer. The worst company ever you lost me and a ton of my friends and family. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. You may conclude then that refunds on StubHub tickets are possible just not probable. All Rights Reserved. For obvious reasons, this isnt usually a satisfying compensation. If you feel like StubHub cheated you, you could take action against them. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. but I havent been able to get in contact with anyone from StubHub. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Is SeatGeek legit? Go ahead and file a chargeback on your credit card. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How to reach a live person: Speak "customer service" at first prompt. Louisiana How do I contact StubHub for a refund? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. They have a VOID watermark. StubHub sellers set the price of their tickets. We may be compensated if you click this ad. "The return of live events, the input of customers, partners, and regulators, and the . Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. If you have already been paid, we'll charge your credit card on file to recover the payment. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. DoNotPay can be by your side during the process and help you sue any company in small claims court. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. How do I contact StubHub for a refund? I think I'm golden and I made my sale. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Remember, your order is covered by our FanProtect Guarantee." The clause is designed to protect both buyers and sellers. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I had a fraudulent charge on my credit card account from Match.com. How do I complain to StubHub? They're upset StubHub is refusing to . To reach Customer Support call 1-866-788-2482. The company prides itself on being a Fan-to-Fan service. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Customer service all the way to your seat, 2000-2022 StubHub. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. There you will see your canceled event credit along with a link to request a refund instead. Ticketmaster will be the only place selling VIP Tickets though. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Colorado: 8,688 customers due $3,120,442 in refunds. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. I was only given the option of the credit and the event was in CA. Depending on where you live and how you got the tickets, you may be due a cash refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Sorry we couldn't be helpful. Ticketmaster for Ever. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. A million dollar company can not compensate a loyal customer a few hundred bucks. Who do I contact? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Customers can keep their credits if they like. Find contact information here. We just sent you a welcome email. this link is to an external site that may or may not meet accessibility guidelines. Explain your scenario, and provide any applicable evidence. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Combined with viagogo, we now span 90+ countries around the world. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Learn more about how we make money. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Otherwise you will receive a voucher for 120% of your purchase price. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. What Happens If I DonT Pay National Insurance Contributions? Lots 81-82 Street C Once you receive that email you can log into your account and navigate to the StubHub wallet. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. They say $0.00. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e And 2 hours before the game I had no listings active. Ohio Attorney. From everything weve seen, the StubHub customer support is quite thin, to say the least. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Request and Get a StubHub Refund Right Now. All you need to do is follow these short steps below: Voil! If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. You already know that. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Those will be paid out by the end of May. I've been a customer for a long time and am not happy. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. How do we request the refund? Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. There Application crashes. How do I contact StubHub for refund? If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. On March 7th, StubHub emailed Marrali a copt of its refund policy. Registered users: Log in to your StubHub account. Make sure your email address is spelled correctly. Enjoy! If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Postponed events may not be eligible for refunds. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. We cant contact them and ask them to lower their prices. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Sometimes email clients send our first email to a spam or promotions folder. Enter your gift card PIN in the PIN field when prompted. And never again. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). / What happens when an event is canceled. Open a new browser and try logging in again. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Check out the table below to see the best alternatives to StubHub. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Copyright 2007 - 2023, ContactHelp.com. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The old bait and switch! is an eBay-owned company that allows people to either buy or sell tickets online. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Guaynabo, PR 00968. And the exact same seats they re listed and sold for a different amount sold and the payout. Horrible customer service. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. This material may not be published, broadcast, rewritten, or redistributed. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Viagogo, a tickets marketplace, bought StubHub in February 2020. Clear your Internet browsers cookies and cache. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. To reach Customer Support call 1-866-788-2482. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Click on any of the links and there is a private message link on the moderators page They can assist you. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can No problem. Customerscomplained to the media andfiled lawsuits. These are often free tickets the seller can relist. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. After the switch, you will enter the email address you use to access the community in order to reset your password. This number works. Had a concert canceled because of COVID-19? How can I email stubhub to refund tickets for a cencelled event. I had to ask for a manager. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Stubhub said they have the seats were listed until a hour past kickoff. Just log into your DoNotPay account using any. Congratulations on your sale. Having difficulty navigating this. Did you find it helpful? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. For customer support people can visit their help topics to search for answers to questions or browse popular topics. JEVAR IS WHO HANDLED MY CALL. How to request an event on the StubHub website. Great help!!! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Reply anytime to let us know how we can improve. They are printed with duplicate. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. To reach customer support call 1-866-788-2482 Find contact information here. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Wish they would help. What a horrible service! Contact us United States and Canada. Your refund will be processed to the payment method used at the original time of purchase. to check out everything we offer. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. With only these four steps, your refund request is faxed. We are changing the way you register and sign-in to the StubHub Community. "If you have tickets to a show that is postponed, you will be able to select your refund . We do still love going to events and want buying tickets online to be easy and safe. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Thanks SO much! On March 7th, StubHub emailed Marrali a copt of its refund policy. South Carolina, Great so in the future dont use stub hub because you cant get your money back. After this experience, I'll take my business elsewhere. Pennsylvania We'll email you when an event is canceled. They showed my same seats that they cancelled sold and the payout. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. This means sellers set the ticket prices. It is now November - this is ridiculous. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. The seller would net $85.. A Personal Loan can help you mitigate losses and get back on track. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Hawaii As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Ads by Money. Listings for companies similar to StubHub: Customer service is awful. This watermark prevents others from copying them. Dorado, PR 00646, Metro Office Park Sit back and relax while we do the work. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Your California Privacy Rights / Privacy Policy. Georgia 1:00. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Have an idea for StubHub? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! StubHub offersthe retroactive refunds because the live events industry is opening back up. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. We are changing the way you register and sign-in to the StubHub Community. Phone: 866-788-2482. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Customer service all the way to your seat, 2000-2022 StubHub. NewsletterDollar ScholarStill learning the basics of personal finance? Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul.