marta mobility customer service

Indicate the use of a service animal, if applicable. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Alternative format requests may also be made during the application process. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Customer Service. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Customers will be asked to leave a voicemail with their name and phone number. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. I think that things are what you make it. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Name, address and telephone number University Program. A MARTA Mobility Service Agent will explain the service and/or mail an application. Applicants should indicate whether they will travel with a PCA during the application process. Travel Companions are subject to the regular MARTA Mobility fare. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. MARTA Transit; MARTA Service . Please tap your Breeze card within 30 days of purchase to activate reload value. Customers are responsible for providing access to gated communities or secured complexes. (Forsyth Street side of the station) MARTA Police (Emergency) 404-848-4911. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. MARTA Police (Non-Emergency) 404-848-4900. 404-848-5826. Customer Guides and other written materials are available in alternative formats. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY for any inconvenience. For more information, please call Customer Service at (770) 427-4444. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. breezecard.com. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Standard fare is $4. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Please make sure all personal items are safely secured and out of the way of other customers. 30 Alabama Street, SW Mobility Bus Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. It is the operators responsibility to ensure that mobility aids are safely secured. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. http://www.itsmarta.com/ride-with-respect.aspx. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 404-848-5000 . In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Small strollers or carts must be securely held and not block aisles or passageways. Card or the customer must pay cash. Visit our MARTA Mobility page to see the qualifications for this service. 4. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. 2424 Piedmont Road, NE Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. The customer cannot depart earlier than 4:00 PM. MARTA Mobility MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Learn more about bikes and MARTA. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. 2. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. MARTA is a stable in Atlanta and people stay with them till retirement. Assistance for TDD Users: (202) 366-0153. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Partnership Program. All future replacements are $5. MARTA Reduced Fare Office Learn more. How do I use my Reduced Fare Breeze Card? MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Atlanta, GA 30324 Atlanta, GA 30303. Partnership Program. Visit our MARTA Mobility page to see the qualifications for this service. Untapped Breeze cards will lose value if not activated within this time period. MARTA Police (Emergency) 404-848-4911. . Superintendent of Mobility Operations Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. A MARTA Mobility Service Agent will explain the service and/or mail an application. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. view details. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Individuals may forward the completed application in the following ways: Via Mail: Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Day and time of experience Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Reduced Fare Office OR (Forsyth Street Side) Service cannot be provided earlier, later or on days when regular MARTA service is not available. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA Police (Emergency) 404-848-4911. 404-848-5826. University Program. Everybody needs their own. . Five Points Lost and Found Office is temporarily closed. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. 404-848-5826. Regular Breeze Cards are not accepted for Mobility certified customers. If a card has been confiscated due to usage by any unauthorized property. Wheelchair brakes must always be locked while on the lift. Rail stations have both elevators and escalators. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Click this link[ This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Simply tap your card on the Breeze target wherever your riding. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. 404-848-5826. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Call 404-848-5000 and start your Balance Protection. Indicate the type of mobility aid used, and if the lift is required. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Also please be advised that this card must be surrendered upon request by a MARTA official. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Click hereto access the Mobility Reservation System. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Customer Service. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Also, only you are allowed to use your Reduced Fare Breeze Card. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. MARTA's Fixed Route services include bus and rail transit services. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. 5. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. MARTA Mobility. To request an alternative format, please call MARTA during normal business hours at. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. The customer may write a letter requesting an appeal to: Learn more. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Mobility Operators are prohibited from administering medication. The operator will not carry packages through the door. Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. . For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The application allows for the following online: Employees can view and update personal information, submit . If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation .